Intuit

Building community through intrigue.

QuickBooks had offered an optional benefit program called ProAdvisor for over two decades. It was built as a loyalty program that rewarded accountants for things they already did for their business (enrolling new clients, completing training courses, etc.) and offered a community of professionals to both mentor and learn from. In principle, the program was great: sign-up was easy, rewards were meaningful and the redesigned point-earning structure was straightforward. The only problem? Nobody signed up for it anymore.

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Tough Love

Without a compelling reason to engage with the program, accountants felt ProAdvisor wasn't worth their time.

True Love

​No matter what stage they're at or how they use it, all accountants can benefit from ProAdvisor.

Through numerous interviews with QuickBooks users, we heard the same request: Talk to us like people. We discovered that recent communication from ProAdvisor had relied heavily on wonky lecturing, sterile messaging and even professional stereotypes. To convince users to return to ProAdvisor, we needed to do something that would seriously subvert their expectations. And as the big QuickBooks annual conference approached, we knew it was our chance to make it clear that this wasn't the ProAdvisor these accountants had come to know and ignore.

To reposition ProAdvisor enrollment as a badge of honor for QuickBooks users, we inducted members into our secret order of accounting masters: The Society of ProAdvisory. Cryptic campaign messaging was displayed through dashboard cards within QuickBooks, and social media influencers received premium brand kits to help spread the word. To bolster the aura of mystery and intrigue, we developed an illuminati-inspired visual identity and accountant-themed wisdom (“ProAdvisor Proverbs”) for a themed microsite. During the QBConnect conference, we created a secret lounge just for Society members, filled with exclusive giveaways, accountant-themed drinks and, most importantly, a clear sense that the ProAdvisor had achieved a higher order of accounting enlightenment.

0 1200 %
increase in accountant engagement with ProAdvisor program
0 6 +
hours of voluntary testimonial video footage captured
0 3 :17
duration (in minutes) of average visitors to the microsite

We knew we’d hit the mark when hundreds of social media shoutouts started rolling in from conference attendees who couldn’t help but show their ProAdvisor pride.

Being a member of the #QuickBooks Society of ProAdvisory can be pretty badass! #QBConnect2019 #ProAdvisor MEREDITH S., CPA (ATTENDED EVENT)

In all, how successful were we? Well, ProAdvisor Proverb #61 says, "Balance every success with equal celebration." And we had a BIG celebration.